Delivery
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Where Do I Find My Tracking Number?
We offer several methods to find your order tracking number. They are all super easy. Check the email you should have received to say your order was fulfilled (typically a day or two after you placed the order). The tracking number should be clearly shown on the email. Click the 'Track Orders' m... -
You have 2 ways to check when your order should arrive. You can check the product page for a ballpark estimate. Each product page has a tab with estimated delivery times to different locations across Australia. This will enable you to make an estimate of the delivery date. For more accurate tra...
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My Product Has Still Not Arrived
We should have emailed you the tracking number (consignment number) of your package. Locate the email we sent you containing the tracking number. Check the courier website. It should have tracking information and an estimated delivery date. If you can't find the email, click the 'contact us' bub... -
Often the item is delivered in more than one package. And these are not always delivered at the same time. If your order arrives incomplete, here are the steps you should take. Find the email we sent you with the tracking number. Check the courier's website and enter your tracking number. See i...
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Cannot Find Assembly Instructions
Sometimes the assembly instructions are on a single sheet (for simple products). The sheet may be folded up and tucked in amongst the components or packing boxes. First, have a thorough check for a single, folded sheet amongst the components and packing boxes. If you still cannot locate the assem... -
Cannot Deliver Before A Given Date
If you cannot take delivery before a given date (maybe you're on holidays, or haven't moved in yet), that's no problem. Just contact us and let us know the date, and we'll organise with the delivery company to deliver after that date. Be sure to let us know early, preferable when you place the or...